Q As a group buy leader, can I also purchase in the group buy I created?
A Yes, if you yourself want to make a purchase inside your own group buy, just head over to the product page and click the “Select group buy” button. Scroll until you’ve found your group buy, select your preferred quantity, then proceed to checkout.
Q Can I add more orders to the group buy I created and/or joined after checkout?
A Of course! Should you decide to purchase more while there is still time, just click on the “Select group buy” button in the product page, scroll until you’ve found your group buy, select your preferred quantity, then proceed to checkout.
Q When will I receive my order confirmation?
A Your group buy remains open until the minimum order target has been reached or the deal has already expired. After such time, our team will begin processing all placed orders, and you should be receiving a confirmation email that your group buy is successful.
Alternatively, you may also check your “My Account” page to keep track of your active, confirmed, and unsuccessful orders.
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Q Can I still cancel my order once it is confirmed?
A We only allow cancellation requests if a group buy is still ongoing, but note that these are subject for approval. Please send an email to [email protected] with your order number and payment confirmation for us to validate your request.
The refund processing time from our end will take approximately three to five days. Kindly allow ample time after that for the refunded amount to reflect on your payment method used. You will receive an email notification once the refund is successfully processed.
Q When should I expect my orders to arrive?
A Our product pages indicate the specified timeframe for delivery, so make sure to look out for this before checking out.
If you are a Triber group buy leader, all of your orders are already being processed as soon as you receive a notification that your group buy is successful. These shall get to your specified address within the mentioned delivery period.
If you are a buyer, you will have to pick your orders up from your group buy leader’s location or at a designated collection point you’ve selected upon checkout.
Q How do I claim my orders from my Triber group buy leader?
A Triber group buy leaders will provide their specified collection point, which will be publicly shown to all potential buyers. Before joining a group buy, make sure to check if the collection point is convenient for you, as this is the location you need to pick your items up from.