Q Who is Triber?
A Triber is a social commerce platform that enables Filipinos to sell products within their communities through the power of technology and social media.
Q What is a Triber community seller?
A Any individual who may or may not have knowledge of and experience in online selling but wants to earn a commission with every transaction. As an independent entrepreneur, you get access to our platform, inventory, payment systems, and more to ensure your online business will thrive.
Q Are there different types of Triber community sellers?
A Our Triber community sellers are divided into two segments: the live sellers and the online sellers. If you have an existing live selling network, we can help amplify your reach and automate the checkout process for your buyers. Otherwise, we provide training and hands-on support in building Facebook communities that target your social circles.
Q What are the benefits of becoming a Triber community seller?
A You get the opportunity to start or expand your online business with our wide range of products using only your mobile phone. You and your buyers can enjoy exclusive discounts and promo codes on top of the commissions you will earn with every transaction. Our team also offers assistance on operational matters so you can focus more on selling.
Q What other roles does being a Triber community seller cover?
A As a Triber community seller, you also automatically become a collection point where buyers have to pick their orders up from. This means all orders placed under you will be delivered straight to your address, and it’s your responsibility to distribute and make arrangements with your buyers.
Q How do I become a live seller?
A Just follow these three simple steps:
- Create an account on Triber.
- Accomplish the Live Seller Data Sheet.
- Submit the form and wait for a call from our team to verify your details.
Q What is the difference between live selling on Triber and social media platforms?
A Live selling on Triber takes place directly from our app, with the ability to checkout straight from the stream for a more convenient shopping experience. No need for you to track “mine” comments, send out individual invoices, and manually monitor payments as these are all supported by the Triber live selling platform.
Q Are there restrictions to what I can sell?
A None, you have the freedom to sell your own line of products, of which you already have an existing network of buyers. (Note: For branded and/or luxury items, though, we may require you to submit a proof of authenticity.) At the same time, we encourage you to choose from the thousands of readily available products on the Triber app for a higher selling potential and a wider customer base.
Q How often can I hold live selling sessions?
A The good news is there’s no limit; you can go live as your schedule permits! Keep in mind that the more live selling sessions you will conduct, the larger sales you can potentially get and the higher commissions you will bring home, too.
Q How can I bring my audience from other social media platforms to Triber?
A To help you kickstart your live selling journey with Triber, we will provide you with marketing materials to inform your social networks of your upcoming live selling sessions. All you have to do is post and share!
Q How do I become an online seller?
A Just follow these four simple steps:
- Create an account on Triber.
- Accomplish the Seller Incubation Program Form.
- Submit the form and wait for a call from our team to verify your details.
- Receive your unique seller link, then start your own online page!
Q What is the Triber Seller Incubation Program?
A This four-week program is Triber's initiative to help potential sellers like you drive more sales and grow your online business. We provide coaching and assistance for FREE to qualified community online sellers.
Q How do I qualify for the Triber Seller Incubation Program?
A At the moment, this is primarily offered to NCR-based community sellers with experience in online selling and currently have at least 1,000 friends and/or followers. Our team can tell you more about the eligibility requirements during the verification process.
Q Will I have to create my own shop page?
A Should you already have an existing page for your business, you may opt to utilise it to ensure you can effectively reach your buyer network. However, if you are just starting your online business, our team will create a Facebook community you can share with your family, friends, and neighbours.
Q What products can I sell on my online shop?
A As a Triber community seller, you gain access to the thousands of readily available products on our app for a higher selling potential and a wider customer base.
Q Do I need to post items to sell everyday?
A Yes, we highly recommend that you post everyday to increase your engagement rate and consequently generate more sales. Don’t worry, Triber will provide you with marketing materials so all you’ll have to do is post and share!
COMMUNITY SELLERS
Q If I featured my own items on the live selling session, how will I receive the payment?
A Our team will consolidate all orders placed during your live selling and raise a purchase order (PO) to you as our merchant. After you confirm the stock availability, you will then send over a sales invoice (SI) as the basis for payment, which will be credited to your GCash account or via online bank transfer.
Q How long will the payment be credited to my account?
A Payments are credited by 3PM of the following day after your live selling session. If it falls on a Friday, the payment will be released on Monday instead.
Q When should I expect my commissions?
A All commissions earned from completed orders from both the live selling sessions and online postings on Facebook communities will be paid on a weekly basis, via GCash. You may also expect bonus commission if you hit a higher tier to be credited to your GCash account no later than the first week of the following month.
BUYERS
Q How can I make a purchase from a live selling session?
A Enter the live selling session by clicking on “Live” at the bottom menu, or via the link shared on social media. Log in to your account or as a guest to interact with the live seller! Once ready to purchase, click on the shopping bag at the bottom left corner of the screen to add to cart and continue with checkout.
Q How can I make a purchase from online community posts?
A Click on the link shared via the social media posts, add to cart, then click on checkout once ready!
Q What are the payment methods?
A For safer and more convenient transactions, you may checkout via GCash, PayMaya, BPI direct debit, and credit/debit cards.
Q What is your delivery timeframe and coverage?
A We can only cater to NCR as of this time. Delivery takes seven to 10 business days.
