1.2 “Customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us.
1.3 “Personal data” means data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
1.4 Depending on the nature of your interaction with us, some examples of personal data that we may collect from you include your name; identification number; contact information such as your address, email address, and mobile number; and financial information such as credit and debit card numbers, and bank account details.
1.5 “Services” refers to the Triber platform, covering all the services we provide across our website, app, and social media and messaging channels.
2. COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA
2.1 We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by applicable laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
2.2 We may collect and use your personal data for any or all of the following purposes:
(a) Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
(b) Verifying your identity;
(c) Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) Managing your relationship with us;
(e) Processing payment or credit transactions;
(f) Sending you marketing information about our Services, including notifications on marketing events, initiatives and promotions, lucky draws, reward schemes, and more;
(g) Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) Any other purposes for which you have provided the information;
(i) Transmitting to any unaffiliated third parties, such as our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether locally or abroad, for the aforementioned purposes; and
(j) Any other incidental business purposes related to or in connection with the above.
2.3 When you visit, use, or interact with our platform, we may collect personal data by automated or passive means using a variety of technologies that may be downloaded to your device and may set or modify settings on your device. Such usage information may include, without limitation, your:
(a) Internet Protocol (IP) address;
(b) Computer or mobile device operating system and browser type;
(c) Type of mobile device;
(d) The characteristics of the mobile device;
(e) The unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device;
(f) Address of a referring website, if applicable;
(g) Pages you visit and times of visit on our platform.
We may use, disclose, store, and/or process such information only for the purposes defined in this policy.
2.4 We may disclose your personal data:
(a) Where such disclosure is required for performing obligations in the course of fulfilling our Services requested by you; or
(b) To third-party service providers, agents, and other organisations we have engaged to perform any of the functions listed in clause 2.2 for us.
2.5 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
3. WITHDRAWAL OF CONSENT
3.1 The consent you provide for the collection, use, disclosure, storage, and/or processing of your personal data remains valid until such time it is being withdrawn by you in writing. You may withdraw your consent and request us to stop using your personal data for any or all of the purposes listed above by sending an email to [email protected].
3.2 Upon receipt of your written request for withdrawal, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed, and for us to notify you of the consequences of us acceding to the same, including any legal consequences, which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
3.3 While we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our Services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 3.1 above.
3.4 Please note that withdrawing your consent does not affect our right to continue to collect, use, disclose, store, and/or process personal data where such collection, use, disclosure, storage, and/or processing without consent is permitted or required under applicable laws.
4. ACCESS TO AND CORRECTION OF PERSONAL DATA
4.1 If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request by writing via email to [email protected].
4.2 Please note that a reasonable fee may be charged for an access request. We will inform you of the fee before processing your request.
4.3 We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under applicable laws).
5. PROTECTION OF PERSONAL DATA
5.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks, we have introduced appropriate administrative, physical, and technical measures such as up-to-date antivirus protection, encryption, and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third-party service providers and agents only on a need-to-know basis.
5.2 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
6. ACCURACY OF PERSONAL DATA
6.1 We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete, and accurate, please update us if there are changes to your personal data by writing to us via email at [email protected].
7. RETENTION OF PERSONAL DATA
7.1 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
7.2 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
8. EXTERNAL TRANSFERS OF PERSONAL DATA
8.1 We generally do not transfer your personal data externally. However, if we do so, we will obtain your consent for the transfer to be made, and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under applicable laws.
9.1 This policy applies in conjunction with any other notices, contractual clauses, and consent clauses that apply in relation to the collection, use, disclosure, storage, and/or processing of your personal data by us.
9.2 We may revise this policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Last updated: 27 January 2021