Select Triber Community Seller
Select Triber Community Seller

TERMS & CONDITIONS

TERMS OF USE

  1. Introduction

  1. Welcome to Triber (“Site”). Please read these terms and conditions carefully. Terms & Conditions govern your use of the Site and the use of the Services. By accessing the Site and/or using the services, you agree to be bound by these Terms & Conditions. If you do not agree, do not access and/or use Triber or its Services.
  2. Access to and use of password protected and/or secure areas of the Site and/or use of the Services are restricted to Customers with accounts only. You may not obtain or attempt to obtain unauthorized access to such parts of this Platform and/or Services, or to any other protected information, through any means not intentionally made available by us for your specific use.
  3. Triber reserves the right to change, modify, suspend or discontinue all or any part of the Site or the Services at any time with or without notice as required  by local laws. Triber may release features or services, which may not work correctly or in the same way in the final version, and we shall not be held liable in such instances. We also reserve the right to impose limit on certain features or restrict any access to parts of, or the entire, Site or Services in its sole discretion without notice of lability.
  4. Triber reserves the right to refuse to provide access to any user to the Site or Service or restrict to allow you to open an Account for any reason.
  5. If you are below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services or purchase of Products; and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing this Platform and using the Services.

BY USING TRIBER OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO.

IF YOU DO NOT AGREE TO ANY OF THESE TERMS, PLEASE DO NOT USE THE SITE OR OUR SERVICES.

  1. PRIVACY

Your privacy is very important to us. To better protect your rights we have provided, please review our Privacy Policy to understand how Triber collects and uses the information associated with your Account and/or your use of the Services. By using the Services or providing your information on this Site, you agree on the following:

  1. Consent to the collection, use, disclosure and/or processing of your Content, personal data and USer Information as described in the Privacy Policy;
  2. Agree and acknowledge that proprietary rights of your USer Information are jointly owned by you and Triber; and
  3. You shall not, whether directly or indirectly, disclose your USer Information to any third party, or otherwise allow any third party to access or use your User Information, without Triber’s prior written consent.

  1. DIGITAL VOUCHERS & GIFT CODE TERMS AND CONDITIONS

General Terms

  1. The terms and conditions on the use of digital vouchers & gift cards sold on Triber site shall be governed by these terms and conditions.
  2. Purchased digital vouchers and gift cards cannot be exchanged for cash.
  3. Purchased digital vouchers will have validity, expiry dates, or when it can be redeemed or used.

Usage and Restrictions

  1. Security of the digital vouchers and gift cards once purchased shall be the responsibility of the customer.
  2. There are rules and restrictions which limit the use of the voucher and gift cards. The digital voucher and  gift card is redeemable if it is used in accordance with the tems of use and the validity period.

Note: There are times where the Site may access vouchers due to some glitch during system maintenance, and in case a voucher that has been used for purchase other than it was allowed for, Triber reserves the right to dishonor and cancel the purchase.

  1. For online checkouts where the digital voucher may be used as a form of discount, after entering your pin or voucher code, the balance will immediately be deducted from the total amount of the purchase. If your total exceeds the available amount of the voucher, you can pay the remaining balance with other payment methods available.
  2. Multi-redemption may be allowed depending on the voucher.

Refunds and Cancellations

  1. Digital vouchers may not be returned or cancalled after purchased.
  2. A replacement voucher may be allowed provided that there is a failure on the Site.

  1. RESTRICTED/FRAUDULENT ACTIVITIES


General Terms

Any form of fraudulent activities are violation of Triber’s rules and regulations. Participating in fraudulent activities that allegedly infringes on the property rights or other legitimate rights and interests of others are prohibited.

Prohibited Activities

  1. Fake Account Registration

When several new accounts are being created to take advantage of the use of the promos or any free trials promoted by Triber.

  1. Account Take-over (ATO)
    When an authroized access have been gained by anyone other than the owner of the account to purchase items or services. May also include selling of accounts and access.
  2. Site Abuse

When a user exploit loopholes in the Site to illicit monetary reward in any promotional campaigns.

  1. Payment Fraud

When a user use stolen or compromised credit or debit card information to make purchase on the Site.

Penalty for Restricted/Fraudulent Activities

Any buyer or user who are found to have participated in fraudulent activities will be subjected and reviewed by Triber and may be subject to, but not limited, to any if the following:

  1. Cancellation of Order
    Orders that have been proven to be a product of a fraudulent activity will be cancelled. Amount that have been used to purchase shall be refunded.
  2. Ban/Suspend user’s account

User may no long be able to access his/her account temporarily or permanently.

Appeal

In case a notification has been sent to your registered email address or phone number for violating any of the terms and conditions, you may file an appeal request, and may do so by contacting our customer service hotline or email at cs@triber.group.

  1. RETURN OR REFUND OF ORDERS

General Terms

Subject to the terms and conditions of this terms and conditions, Buyer may apply for return of purchased items (“Item”) and/or refund within the period stated in this policy.

Guidelines for application for the Return/Refund of an Item

The filing of guidelines may be used in the application for return::

  1. Filing of return is valid only if the item was proven defective, damaged, and/or expired upon delivery.
  2. Items that do not match the selected specifications (e.g., wrong size, color, weight, etc.) based from what has been ordered may also be returned.
  3. All returned items myst be in new and unused conditio, with its original tags attached and packagin still intact.
  4. You must take an unboxing video of the Item.
  5. All returns must be filed within a specified time after delivery, dependent on the item category:

Item Category

Return/Refund Option

Return Period

Fresh product (vegetables, fruits, meat, poultry, and seafoods)

Refund only

Within four (4) hours of delivery

Frozen goods (meat, poultry, and seafood)

Return OR Refund

Within twenty (24) hours of delivery

Dry food and all other non-food items

Return OR Refund

Within seven (7) days of delivery

Process of Application

  1. To apply for a return or refund of an Item, you may send an email to cs@triber.group. You must include your personal information used to place the order, order ID/s, and soft copy of the delivery receipt given during the delivery.
  2. Unboxing video must also be attached to the email. Claims without unboxing video or other supporting documentation will not be honored.
  3. Once the application has been filed within the allowable period as stated in the table above, Triber will pick-up the Item from your location and deliver the replacement free of charge.

Note: Processing might take up to thirty (30) working days from the time it has been picked-up.

  1. If any of the conditions above do not work for you, you may opt to request for a refund instead, which will be processed within forty eight (48) hours. Processing time thereafter will depend on the mode of payment used upon checkout. You will receive a notification email for a refund confirmation.
  2. All return and/or refund requests filed beyond the specified time after delivery will not be honored and processed. In the same way, requests raised due to mishandling on the part of the Customer will be considered invalid.

  1. VIOLATION OF TERMS AND CONDITIONS

Violation of the terms and conditions may result in a range of actions, including, without limitation, any or all of the following:

  1. Limitations on Account Privileges
  2. Account suspension and termination
  3. Criminal charges
  4. Civil actions, including without limitation a claim for damages and/or injunctive relief.

Triber Philippines © 2022. All Rights Reserved. Privacy Policy.

Loading...